Dear Colleague,

I’m excited that, starting in early April, we will add more in-person appointments and offer in-person service for people without an appointment. As we prepare to help more people in person at local Social Security offices throughout the country, I’m asking for your help to let the public know what to expect.

During the pandemic, millions of people used our secure and convenient online services and received help by phone and in our offices by appointment. For people who can access our services online or by phone, we ask that they continue to do business with us online or by phone and schedule an appointment, when possible, which will better allow us to timely serve people who cannot use those options.

I invite you to visit our webpage How to Get Help from Social Security to learn:

• The best ways to get help from Social Security.

• What you should know before you visit a Social Security office, so we can help you safely.

• Innovative options that could help you have your hearing sooner if you are appealing a decision.

We are committed to helping as many people as possible as safely as possible.

Thank you for your support.

Sincerely,

Kilolo Kijakazi

Acting Commissioner

Social Security Administration